Customer Contact Center
Giving your customers someone to talk to.
Managing your customer service has been a uniquely OWD service since 2001. Our American agents handle your customers calls, emails, and chats with care and expertise. Whether you need this service full time, or only during high-volume periods, it will be a welcoming representation of your brand.
Thanks to the integration of our Contact Center with our Fulfillment Center,
your customers will get a seamless service experience.
63%
expect customer service agents to understand their unique needs and expectations.
73%
of customers say they stay loyal to brands because of friendly customer service agents.
75%
of consumers will spend more with businesses that provide a good customer experience.
More than just a Call Center
We build lasting customer connections
The right words delivered by the right people. It’s the difference between a lasting connection and a bad impression; between a life-long customer and a one-time sale. With OWD, you get a trusted, experienced partner who understands the importance of your brand’s voice.
Supporting your brand with the best people
The importance of customer service cannot be overstated. It’s not a job just anyone can do, either. We develop; strong customer-service talent and pride ourselves on low turnover.
Our technologically advanced, contemporary facility on the great American prairie attracts talent from across the country. Connected to the world by two fiber-optic data pipes, our Contact Center is just a click away from your customers laptop.
